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::
REFRIGERATOR PROBLEM SOLVER :: |
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PROBLEM |
POSSIBLE CAUSE |
REMEDY |
|
Refrigerator not operating. |
Plug at wall socket
is disconnected / Main switch is defective or OFF. |
Push plug into wall
socket. Check and replace switch or make it ON |
|
House fuse blown or
circuit breaker tripped. |
Replace fuse [correct
size] or reset circuit breaker. |
|
Inadequate voltage
[Should be [220 V +/-10%]. |
Call local authorized
electrical person to correct it. |
| Refrigerator Temp.
Control is OFF. |
Turn Refrigerator
Control ON. |
|
Ambient
temp. Is low / high. |
Refrigerator works
satisfactorily in the range of 16 to 43° C. |
|
Defrost button may
have been pressed. |
Once defrost button
is pressed, it is normal for the Refrigerator to remain OFF for a long
time till all frost melts. |
|
|
|
Refrigerator running too long OR is not cooling properly |
Refrigerator has been
recently disconnected for long period of time. |
It takes about 24
hrs. For the Refrigerator to cool down completely so runs for long
time. |
|
Room or
outside weather is hot. |
It is normal. The
Refrigerator has to run longer time under such condition to maintain
desired temp. |
|
Refrigerator has been
installed near window or door where strong breeze is entering when
Refrigerator door is open. |
Install the
Refrigerator away from the path of direct breeze. |
|
Refrigerator and
freezer are larger than the one previously owned. |
This is normal. Large
volume requires longer running time to achieve proper cooling. |
|
Doors are open too
frequently or for too long. |
Warm air entering the
Refrigerator causes it to run more. Try to open the door less often &
for very short period. |
|
Large amount of warm
or hot food may have been stored recently. |
Warm food will cause
the Refrigerator to run more until the desired temp. is reached. |
|
Refrigerator is too close to the walls or overhead cabinet. |
Provide sufficient
clearance around and above Refrigerator as mentioned in user’s manual |
|
|
Refrigerator running too long
OR
Refrigerator not cooling properly |
Refrigerator Temp.
Control set to cold. Temp.
Refrigerator Temp. control set to “test - run”
[Frost Free models] |
It is normal. If you
desire Please reset the Refrigerator control to warmer side.
Turn control knob to normal setting.
Allow 24 Hrs. for temp. to stabilize. |
|
Internal
lights remain “on” |
Check for proper door
closure and operation of light switch. |
|
Refrigerator not
defrosted for long period. |
Defrost Refrigerator
regularly. [Don’t allow ice formation more than 6 mm thick on
freezer.] |
|
Refrigerator or
freezer door may be slightly open. |
Make sure
Refrigerator is level. Keep food and container away from blocking
door. |
|
Refrigerator or
Freezer gasket is dirty, worn out, torn or not fitted properly. |
Clean or change
gasket. Leaks in door gaskets will cause Refrigerator to run longer in
order to maintain desired temp. |
|
Refrigerator just
started after defrost cycle |
This is normal after
periodic defrosting. |
|
|
Refrigerator runs & goes on / off frequently.
Temp. in the freezer is too cold
Temp. in the Refrigerator is too cold [Frost Free models]
Temp. in both compartments is too cold
Temp. in the freezer or Refrigerator warm |
Refrigerator Temp.
Control is cycling to maintain set temp. |
This is normal.
Refrigerator goes on & off to keep the temp. at set range. |
| Chiller tray flap kept
outward. |
Keep chiller tray flap
inside. |
|
Cold air control is
set to freezer max. [Frost Free models ] |
Set the Cold air
control to normal. Allow 24 Hrs. for temp. to stabilize. |
|
Cold air control is
set to Refrigerator max. |
Set the Cold air
control to normal. Allow 24 Hrs. for temp. to stabilize. |
|
Refrigerator Temp.
Control set to cold.
Refrigerator temp. control set to “test run”
[Frost Free models] |
It is normal. If you
desire Please reset the Refrigerator temperature controller to warmer
side.
Turn temp. control knob to normal setting
Allow 24 Hrs. for temp. to stabilize. |
|
Cold air control is
set to warm. [Frost Free models] or Food package is keeping door open. |
Set the Cold air
control to normal. Allow 24 Hrs. for temp. to stabilize. Rearrange
Food package. |
|
|
|
Temp. in
the freezer or Refrigerator warm |
Refrigerator Temp.
Control set to warm. |
It is normal. Please
reset the Refrigerator control to colder side. Allow 24 Hrs. for temp.
to stabilize. |
|
Doors are open too
frequently or for too long. |
Warm air enters
whenever the door is opened. Try to open the door less often. |
|
Door
remains open slightly. |
Ensure that
Refrigerator is leveled properly. Keep food & containers away from
blocking door. |
|
Large amount of warm
or hot food may have been stored recently. |
Wait until the
Refrigerator or freezer has reached it’s selected temp. |
|
Refrigerator has been
recently disconnected for long period of time |
It takes about 24
hrs. for the Refrigerator to cool down completely. |
|
Internal
lights remain “on” |
Check for proper door
closure and operation of light switch. |
|
|
|
Louder sound levels
whenever Refrigerator is ON. |
High speed
compressors. |
It is normal for
sound levels to be higher. Since today’s Refrigerator have increased
storage capacity and lower operating temp. ranges, these require a
high-speed compressor. |
|
|
|
Louder sound when
motor comes ON. |
Refrigerator Operates
at higher pressures during the start of the ON cycle. |
This is normal. Sound
will level off or disappear as Refrigerator continues to run. |
|
|
|
Cracking sound when
Refrigerator comes ON. |
Parts undergo
expansion and contractions, as in hot water pipes. |
This is normal. Sound
will level off or disappear as Refrigerator continues to run. |
|
|
|
Air - flow sound like
from fan.[Frost Free models] |
Small fan circulates
air in freezer compartment. |
This is
normal. |
|
|
Dripping sound and or
Sizzling sound in freezer.
[Frost Free models] |
During the defrost
cycle, water drips on the defrost heater and into the defrost pan. |
This is
normal sound, which will occur during defrosting cycle. |
|
|
|
Bubbling or gurgling
sound , like water boiling . |
Refrigerant, used for
cooling, is boiling in the evaporator as it is being circulated. |
This is
normal. |
|
|
|
Vibration
or rattling noise. |
Refrigerator not
level / Floor is uneven or weak. [Refrigerator rocks on the floor when
moved slightly] |
Be sure the floor is
level and can adequately support Refrigerator. Adjust the leveling
legs or rollers as needed. |
|
Items placed on top
of Refrigerator are vibrating. |
Remove
items. |
|
Dishes/ bottles/
shelves vibrating in the Refrigerator |
It is normal for
dishes to vibrate slightly. Move the dishes slightly. Make sure
Refrigerator is leveled. |
|
Refrigerator is
touching walls or cabinets. |
Provide sufficient
clearance around and above Refrigerator as mentioned in user’s manual. |
|
|
|
Sweating
in side / out side crisper tray, chiller tray & on the inside walls of
Refrigerator |
Weather is hot and
humid which increases rate of frost buildup and internal sweating. |
This is
normal. |
|
Door remains slightly
open / open too often & for too long causing warm air to enter inside
from outside the Refrigerator |
Warm air entering the
Refrigerator causes sweating inside. Ensure door is properly closed
and is open less frequently and for short duration. |
|
Vegetables or other
contents contains and give off moisture. |
This is
normal. |
|
Washed Vegetables or
fruits drain while in the tray. |
Dry items before
putting them into crisper tray. Water collecting in the tray is
normal. |
|
Hot
foodstuff kept inside Refrigerator. |
Cool the foodstuff to
room temp. before keeping inside Refrigerator |
|
Poor cold air
circulation inside Refrigerator due to over loading / covering of
liner shelves with decorative plastic sheets. |
Provide enough space
for air old air circulation, & don’t cover liner shelves. |
|
Uncovered foodstuff
kept inside Refrigerator. |
Cover all
foodstuffs. |
|
|
|
Sweating
/ Moisture forms on out side of Refrigerator / Water on drops on floor |
Weather is humid.
Drain tube is not positioned correctly with defrost water tray. |
This is
normal.
Locate the drain tube properly |
|
Door remains slightly
open leading to edges of the Refrigerator getting cold & moisture from
warm outside air condensing on it. |
Ensure door is
properly closed and is open less frequently and for short duration. |
|
|
|
Odor in
Refrigerator |
Refrigerator interior needs cleaning. |
Clean interior with
sponge, warm water and baking soda. Keep deodorizes inside. |
|
Food with strong odor
kept in Refrigerator. |
Cover food tightly. |
|
Some containers and
wrapping papers produced odor. |
Use different
container or brand of wrapping paper. |
|
|
|
Door does
not close |
Door is not designed
to swing shut automatically. |
Close door
securely. |
| Food package is keeping
door open. |
Rearrange food storage. |
|
Door was closed too
hard causing other door to open slightly. |
Close both doors gently. |
|
Refrigerator is not level. |
Be sure the floor is
leveled and can adequately support Refrigerator. Adjust the leveling
legs or rollers as needed. |
|
|
|
Crisper tray
difficult to move |
Vegetables touching
shelf on top of crisper tray. |
Rearrange
Vegetables in crisper tray. |
|
|
|
Light bulb is not
coming ON |
Light bulb burnt out
|
Replace with same
wattage. |
|
|
Light switch plunger
stuck inside |
Pushed in plunger to
release. |
|
|
No power to
Refrigerator. Plug disconnected. |
Check for power
supply. / Push plug into wall socket proper. |
|
|
|
We hope the above
checklist has helped you in solving your problem. However, in the
event your appliance need services of trained technician please
contact
authorized
service provider. |