:: Online Survey ::
* Customer Name:
Res. Telephone :
Mobile :
Email ID :
Address:
Previous Reference Number
* City:
* Product:
* Authorised Service Provider:
* Indicates mandatory fields
1. Where do you call to register the complaint?
Godrej Toll-Free no.	Directly with Godrej	With dealer	Others
2. Where you satisfied with the way the complaint was handled by the CSR?
Very Satisfied	Satisfied	CSR need improvement	Dis-satisfied
3. If you fixed an appointment, was the technician on time?
On time	With 1 hr late	With 2 hours late	Missed appointment
4. What was the gap between the time you registered the complaint and time the technician came to service the appliance?
< 1 day	In 1-2 days	In 2-3 days	> 3 days
5. What was the gap between the time you registered the complaint and time the technician finally fixed the appliance?
< 1 day	In 1-2 days	In 2-3 days	> 3 days
6. How would you rate the technician's appearance?
Well dressed	Average but neat	Below Average	Poor
7. How would you rate the technician's behaviour?
Very courteous	Polite	Indifferent	Rude
8. Did the technician explain the problem?
Yes	No
9. In your opinion, how good was the technician in fixing the appliance?
Very good	Sufficient knowledge	Needs improvement	Poor
10. How do you rate the service?
Very good	Good	Satisfactory	Poor


For any other feedback if not covered above, please send an e-mail to smartcare@godrej.com. Your feedback will help us in serving you better.

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